On Hold Solutions

OnHold for SMEs, Corporates
and Contact Centres

BT provides a range of onhold marketing solutions that improve the caller experience and effectiveness of customer contacts as well as ensuring you give the right first impression to your callers. From simple music onhold to the dynamic InfoCall services, you can choose a solution that meets your current needs with the flexibility to change as your business changes.


BT's portfolio of onhold solutions includes the award winning InfoCall range of hosted services. These deliver a unique caller experience which significantly reduces the number of abandoned calls and increases the effectiveness of marketing messages.


InfoCall delivers fresh content daily including news bulletins, financial news, sport headlines, weather and entertainment combined with professionally produced branded campaign messages or courtesy messages. These are delivered using state of the art hardware and software enabling you to have control over what your callers hear and when they hear it.

InfoCall Lite

For SMEs wanting something more than music onhold

InfoCall Plus

For marketing oriented SMEs and Corporates who need an engaging solution that delivers results

InfoCall IQ

Specifically designed for the InQueue challenges that face every Contact Centre