InfoCall IQ
Specifically designed for the InQueue challenges that face every Contact Centre
Provides the solution for handling callers in a manner that is appropriate to their call while maintaining the freshness and immediacy of daily news updates. Used as part of the Customer Intelligence package the service is an integral part of the overall BT contact centre proposition.
As well as being flexible in terms of how the service is applied there is also flexibility in delivery. Depending on your needs the service can be deployed using either a hardware or software solution developed specifically for contact centres.
Key features of InfoCall IQ include
- News updates 6 days a week 52 weeks per year
- 10 professionally produced branded messages per year
- Choice of 10 male and female professional voice artists
- Comprehensive script writing support
- Volume license for content use
- InfoCall audio unit rental / ICM usage license
- Next working day replacement guarantee
- Hosting on InfoCall Content Server
- Remote monitoring of service
- Fast track customer service
- Remote playlist loading and scheduling to customer specification
- License to broadcast removing the need for PPL/PRS license
- Optional branded campaign packs (18 @ £699)
- Optional persona consultancy
- Optional voice audit
- Optional optimal caller experience consultancy
InfoCall Lite
InfoCall lite provides daily news content mixed with generic courtesy greetings. This will appeal to businesses who know they need to provide something more than just music for their holding customers but are not sure what.
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InfoCall Plus
InfoCall Plus offers companies wanting to control their brand expression and customer communications the ultimate tool for extending this to all your telephone contact points.
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